IT Support

You would think with all the advancements in IT in recent years, it would be a “set and forget” scenario, but unfortunately, this is not the case. From desktop users whose PCs crash, or the never-ending threat of viruses and malware, support is an indispensable part of every business. When it comes to servers, keeping them patched, secure and running optimally is another reality of every organization.

 

CMT offers a turnkey IT support service that takes care of all your IT infrastructure, including desktop, server, networking, and security. Our first step with every client is doing a full audit of your IT infrastructure so we know exactly what we are dealing with, from hardware to software. We then develop detailed network diagrams and identify weaknesses and areas that need attention. Included in the process is a license audit to make sure your business is compliant and has all the relevant software licenses.

 

With all the steps completed, we then tailor an SLA (service level agreement) with acceptable response times based on how crucial every element is. With the SLA in place and our IT support team set to go, you can now work with confidence knowing that IT support is just a click or phone call away.

 

CMT IT Support Services Include:

 

  • Infrastructure auditing

  • Licence audits

  • Desktop, server and network maintenance and support

  • Application support

  • SLA’s

  • Business continuity planning and Disaster recovery

  • Server backups and recovery

  • User support

  • And so much more….

 

Let CMT take control of your IT support needs today. Contact us now for more information.